Access

• Where can I find my login details?
• Where do I access the training course I've enrolled on?
• I have lost/forgotten my login password, what should I do?

Assessments

• What are the assessments?
• What is the format of the assessments?
• When do I take assessments?
• How are assessments graded?
• How are the assessments marked and weighted?
• Can I repeat training course assessments?

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Billing & Payment

• What currency are courses priced in?
• What payment methods do you accept?
• Can I get a refund?

Certification

• What Certification will I receive on completion of the training?
• What is the difference between the different Certification levels?
• How will I receive my Certificate?

Coaching

• What are the coaching sessions in the Excel & Elite programmes?
• I purchased an Essential Programme, can I book a coaching session?
• How do I book my coaching sessions?
• What times can I book coaching sessions for?
• Can I reschedule a coaching session?
• Can I request additional coaching?

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Content

• How is the training course content delivered?
• How are the training courses structured?
• What is the format of each training course?
• Do I have to review all the content in a training programme?
• Why am I experiencing a problem viewing content?

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Courses

• When can I access the training course?
• How long do I have to complete an e-learning training course

Deliverables

• What are the deliverables required on each training course?
• Why are there defined deliverables from each training course?
• Are the training course deliverables graded?

Enrolment

• How do I enrol on a training course?
• What do I need to enrol on a training course?