CUSTOMER SATISFACTION Questionnaire

Your opinion and feedback matters.

Step 1 of 3

33%

As a valued customer, your satisfaction with our course and feedback are very important to us. In line with our commitment to continuous improvement, we would appreciate if you could spare five minutes to complete this questionnaire, which will assist us in identifying how we can improve our service to you. Your responses will be treated as confidential. For speed and simplicity, the majority of responses only require a tick in the relevant box.
1. How would you rate your course in each of the following areas?
Relevance of course to your role/career*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Knowledge gained as a result of taking course*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Quality of learning content provided*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Quality of tools/templates provided*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Value for money received*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Quality of website information in advance of purchase*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Responsiveness of customer services team*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Ease of use of learning platform*
Select one of the following choices
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent
Quality of coaching support received*
Select one of the following choices
- 0 - Not Applicable
- 1 - Inadequate
- 2 - Poor
- 3 - Satisfactory
- 4 - Very Good
- 5 - Excellent

2. How important is each of the following factors to you in selecting a training provider/course?
Content and structure of the training course*
Select one of the following choices
- 1 - Irrelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
Flexibility/availability of online learning*
Select one of the following choices
- 1 - Irrelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
CPD Accreditation*
Select one of the following choices
- 1 - Irrelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
Quality of website information provided before purchase*
Select one of the following choices
- 1 - Irrelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
Value for money*
Select one of the following choices
- 1 - Irrelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
Responsiveness of customer service team*
Select one of the following choices
- 1 - Irelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential
Access to subject matter expert/practitioner*
Select one of the following choices
- 0 - Not Applicable
- 1 - Irelevant
- 2 - Somewhat Important
- 3 - Important
- 4 - Very Important
- 5 - Essential

3. Overall, how satisfied were you with your course?*
Select one of the following choices
- 1 - Highly Dissatisfied
- 2 -
- 3 -
- 4 -
- 5 - Neutral
- 6 -
- 7 -
- 8 -
- 9 -
- 10 - Highly Satisfied
4. As a result of your experience on this course, how likely are you to recommend our training to others?*
Select one of the following choices
- 1 - Highly Unlikely
- 2 -
- 3 -
- 4 -
- 5 - Neutral
- 6 -
- 7 -
- 8 -
- 9 -
- 10 - Highly Likely
5. Your feedback is very important to us. Please add any comments about our course or suggest ways we could improve our service.
Name
First Last
Email
We may like to use some of your comments in our marketing of our courses. Please indicate if we have your consent to do so*
I agree to your use of my feedback.
Name
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